Self-service rental for Maridalsveien housing association - Book, pay and access code by sms
Last month we worked on a very exciting project that we call self-service booking. This together with the Maridalsveien housing association where OBOS is the business manager. This is a housing association that has a major focus on creating a pleasant living environment.
One of the focus areas for the housing association is the rental offer for the residents. Where over 350 apartments have access to rent welfare premises, and guest accommodation for whenever they need it. For example whether it should be a gathering or just that the residents get overnight guests and want more space. With so many residents and only one caretaker to handle rentals, there has been increased pressure on caretakers. The board was therefore looking for a self-service rental solution that automates the entire process. So that the rental is self-propelled and user-friendly.
Thus, the board has contacted us to create a solution.
We will take a closer look at the challenges that arose from managing rentals and what the board's goal was.
What are the challenges and which routine tasks can be automated so that we get a self-service booking?
Challenges
Caretaker spends a lot of time accepting reservations and cancellations
Keep track of availability, who rents when and where.
Delivery of key to the customer and invoicing.
N
Goal
Customers should be able to find free time, book and pay online.
The solution must be connected to an electronic door lock and accounting system.
The solution must be 100% self-propelled.
This is where we in Gibbs AS come in. With all the projects we have been involved in, we have a strong understanding of what makes the user experience for booking better and how to eliminate manual tasks.
How have we set up the solution for self-service booking?
There are three parts that we have looked at for the rental to be 100% self-propelled, so that it is self-service booking:
1. Book
Pay
3. Open
1. Booking system
Like any web application, the user experience should be at the center. We have made it as easy as possible for users to see an overview of available days in the calendar display format that most people are familiar with. Here you select the from and to date and then the price is calculated. The user fills in contact information and at the same time a clear cost summary of what is booked is on the same page.
Payment
Once the user has approved the terms of hire, they are forwarded directly to the payment window. Here they can choose to pay with Vipps, Visa/MasterCard or invoice. Once a user has completed an order, an order confirmation email containing all the key details of the booking is immediately sent to the customer.
3. Open the door by sms
One hour before the rental time, the user receives an SMS with a code to open the door. This code is only valid during the rental period, so that misuse is avoided. In addition, the locks from Igloohome do not require either the internet or a connection to electricity. This makes it easy for self-service booking.
1. Mounting the lock
2. Integration with the booking system
3. Testing the lock
The locks are developed and supplied by Igloohome
The locks are supplied by the innovative company Igloohome. The locks used are Mortise 2+. Read more about the supplier and the locks on https://www.igloohome.co/products/mortise-2-plus
Or see some of the other integrations we have: https://gibbs-produkter.no/integrasjoner/
The unique thing about Igloohome's locks is that they do not require either internet access or electricity.
Tips
So.. What makes a rental object fully automated so that it is self-propelled and frictionless? Well, in short, this must be in place for self-service booking: Intuitive booking system, automatic approval of bookings, integration with the door locks and an SMS tool.
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